FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

Our FAQ section is designed to provide immediate answers to the most common questions users have about Throng Streams. Before contacting support, we highly recommend Browse the FAQ to quickly find solutions. The FAQ is regularly updated based on user queries and platform changes.

Common FAQ Categories Include:

• Account Management: How to register, reset password, update profile, manage notifications.
• Buying: How to search for products, place an order, track shipments, use eCoins, apply discounts.
• Selling (for Members’ Personal Stores): How to create a store, list products, manage orders, set pricing, understand commissions.
• E-learning: How to enroll in courses, access materials, take quizzes/exams, earn certificates, issues with instructors.
• Payments & Billing: Accepted payment methods, eCoin usage, payout schedules, billing inquiries.
• Refunds & Returns: Understanding refund policies, initiating a return, dispute resolution.
• Technical Issues: Troubleshooting login problems, website errors, loading issues, browser compatibility.
• Security & Privacy: Questions about data privacy, account security, and reporting suspicious activity.
• Affiliate Program: How to join, earn commissions, track referrals.

You can find the FAQ section prominently linked from the Throng Streams homepage and within the Help Center.